Technical Support
We Are Here to Help
Our technical support team is available to assist you with any issues related to your web site or software application. Whether you are experiencing a broken page, a database error, a hosting issue, or need guidance on how to update your content, our team is ready to respond.
We provide support for all projects developed by 1-WEB-DEVELOPMENT.COM including web sites, e-commerce stores, database applications, and custom software.
Support Options
Phone Support
Call our toll-free support line for immediate assistance. Our technicians are available during business hours to troubleshoot issues in real time.
1-877-WEB-7771
Toll-free
Email Support
Send a detailed description of your issue and we will respond with a solution or follow-up questions. Email is ideal for non-urgent issues or when you need to attach screenshots.
[email protected]Remote Support
For complex issues, our technicians can connect to your server or workstation remotely to diagnose and resolve problems directly, minimizing downtime.
On-Site Support
Available in the New York metropolitan area. When remote support is not sufficient, our team can come to your location to resolve hardware, network, or configuration issues in person.
What We Support
We provide technical support for all products and services we have developed or host, including:
- Web sites designed and developed by 1-WEB-DEVELOPMENT.COM
- E-commerce stores and payment gateway integrations
- Database applications (SQL Server, Access, MySQL, Oracle)
- Custom software and web applications
- Sites hosted on our servers
- IIS and Windows NT / 2000 server configurations
- ASP and CGI script troubleshooting
Support Response Times
| Issue Severity | Description | Target Response |
|---|---|---|
| Critical | Site completely down; e-commerce not accepting orders | 2 hours |
| High | Major feature broken; significant impact on users | 4 business hours |
| Medium | Non-critical feature issue; workaround available | 1 business day |
| Low | Cosmetic issue; content update; general question | 2–3 business days |
Contact Support
Reach out to our support team using any of the methods above, or fill out our contact form for a callback.
Submit a Support Request